Refund policy
RETURN & REFUND POLICY
At Manlauren®, we are committed to providing quality products and a reliable shopping experience. We understand that sometimes an order may not arrive as expected, and we are here to help.
Please review our Return & Refund Policy below before submitting a request.
30-DAY RETURN POLICY
We accept eligible return requests made within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and unworn
- Be unwashed and unaltered
- Be in its original condition
- Be returned with its original packaging
- Include any accessories or components originally included with the product
Items that show signs of use, wear, washing, alteration, or damage caused after delivery may not be eligible for return.
To request a return, please contact us at:
Email: support@manlauren.com
Please include your order number and a brief explanation of your return request.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.
Please provide:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
If the issue is confirmed, we may offer a replacement, exchange, or refund, depending on the circumstances.
For confirmed defective, damaged, or incorrect items, Manlauren® will be responsible for applicable return shipping costs.
RETURN SHIPPING
For standard returns where the product is not defective, damaged, or incorrectly shipped, customers are responsible for the cost of returning the item.
Return shipping fees are generally non-refundable.
Please contact our customer support team before sending any item back. Returns sent without prior authorization may experience delays or may not be accepted.
NON-RETURNABLE & NON-REFUNDABLE ITEMS
Returns or refunds may not be available for:
- Items that have been used, worn, washed, or altered
- Items damaged due to misuse or improper care
- Items returned outside the 30-day return period
- Items returned without their original packaging where required
- Personalized or customized products
- Final sale or clearance items where clearly marked
- Minor color differences caused by photography, lighting, or screen settings
- Normal wear and tear
Certain products may have additional return restrictions for hygiene, safety, or other reasons. Where applicable, these restrictions will be stated on the product page.
SIZE & FIT
Customers are encouraged to review the sizing information provided on each product page before placing an order.
If you selected the wrong size, please contact our support team. Where eligible, we may assist with a size exchange.
Return or exchange shipping costs resulting from an incorrect size selected by the customer may be the customer's responsibility.
EXCHANGES
Eligible products may be exchanged within 30 days of delivery.
Exchanges may be available for:
- A different size
- A different available variant
- Defective or damaged products
- Incorrect products sent by Manlauren®
All exchange requests are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product or refund where appropriate.
REFUNDS
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless:
- The product was defective
- The product was damaged upon arrival
- We sent the wrong item
- Otherwise required by applicable law
ORDER CANCELLATIONS
Orders may be canceled within 12 hours of purchase, provided the order has not already entered processing, fulfillment, or shipment.
Once an order has been processed or shipped, we may no longer be able to cancel it.
If your order has already shipped, you may request a return after receiving it, subject to the conditions outlined in this policy.
LATE OR MISSING REFUNDS
If you have received confirmation that your refund has been processed but have not yet received it:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times can vary
If you have completed these steps and still have not received your refund, please contact:
SHIPPING DELAYS
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Severe weather
- Holiday shipping volumes
- Incorrect or incomplete delivery information
- Other transportation disruptions
A shipping delay alone does not automatically qualify an order for a refund while the package remains in transit.
If you believe your package has been lost, please contact our support team so we can investigate the shipment.
RETURN PROCESS
To begin a return:
- Contact support@manlauren.com
- Provide your order number and reason for the return
- Provide photos or videos if the product is damaged, defective, or incorrect
- Wait for our return instructions and approval
- Return the item according to the instructions provided
Please do not send products back without first contacting our support team.
CONTACT US
If you have any questions about returns, refunds, exchanges, or your order, please contact us:
Manlauren® Customer Support
Email: support@manlauren.com
Phone: +1 (913) 336-1836
Store Address: 1500 N Grant St, Denver, Colorado 80203, United States
FINAL TERMS
By placing an order with Manlauren®, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
We reserve the right to review return, refund, or exchange requests individually and refuse requests that do not meet the conditions stated in this policy.
This policy does not limit any rights you may have under applicable consumer protection laws.