Shipping policy

SHIPPING POLICY

At Manlauren®, we work with trusted fulfillment and shipping partners to deliver your order safely and efficiently.

Please review the information below before placing your order.

ORDER PROCESSING

Orders are processed as quickly as possible after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, holidays, promotional periods, or other fulfillment conditions.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

SHIPPING OPTIONS

We currently offer the following shipping methods:

  • Standard Shipping — $4.99
  • Insured Express Shipping — $6.99

Available shipping methods and applicable charges will be displayed at checkout.

ESTIMATED DELIVERY DATE

Your estimated delivery date will be displayed during checkout based on your shipping address, selected shipping method, and product availability.

The estimated delivery date may also appear in your order confirmation or tracking information after your order has been shipped.

Please note that all delivery dates are estimates and are not guaranteed.

Delivery may occasionally be affected by circumstances including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Events outside our reasonable control

MULTIPLE OR SEPARATE PACKAGES

If your order contains multiple products, your items may arrive in separate packages.

This may occur because products can be fulfilled from different locations or become ready for shipment at different times.

When an order is divided into multiple shipments, you may receive separate tracking information for each package.

TRACKING YOUR ORDER

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to become active in the carrier's system.

Tracking updates may occasionally be delayed while packages are transferred between shipping facilities or carriers.

SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • ZIP or postal code
  • Country
  • Contact information

If you notice an error, please contact us as soon as possible.

We will make reasonable efforts to update your shipping information before fulfillment, but address changes cannot be guaranteed once an order has entered processing or shipment.

Manlauren® is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

DELAYED PACKAGES

Occasional shipping delays may occur due to circumstances outside our reasonable control.

These may include:

  • Carrier disruptions
  • Customs inspections
  • Weather conditions
  • Transportation issues
  • Local delivery delays
  • Incorrect or incomplete shipping information

If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

PACKAGES MARKED AS DELIVERED

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Checking with household members
  • Checking with neighbors
  • Checking with reception or building management
  • Contacting the shipping carrier

If you still cannot locate the package, please contact us for additional assistance.

LOST OR STOLEN PACKAGES

If your package appears to have been lost while in transit, please contact our support team so we can review the shipment.

Packages stolen after confirmed delivery may require the customer to contact the shipping carrier or relevant local authorities.

Additional protection may apply when Insured Express Shipping has been selected.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Our customer support team will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

Email: support@manlauren.com

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, customs charges, or other fees imposed by local authorities.

These charges are determined by the destination country and are generally the responsibility of the customer unless otherwise stated during checkout.

Manlauren® does not control customs processing or fees charged by local authorities.

UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to the sender if:

  • The shipping address is incorrect or incomplete
  • Delivery is refused
  • The package is not collected
  • The carrier cannot complete delivery

If your package is returned to us, please contact our support team.

Additional shipping charges may apply if reshipment is required because of incorrect customer information or an unsuccessful delivery attempt.

ORDER CHANGES

Once an order has entered fulfillment, we may not be able to change:

  • Shipping address
  • Product
  • Size
  • Variant
  • Quantity
  • Shipping method

Please review your order carefully before completing your purchase.

CONTACT US

If you have any questions regarding shipping, tracking, or delivery, please contact:

Manlauren® Customer Support
Email: support@manlauren.com
Phone: +1 (913) 336-1836
Store Address: 1500 N Grant St, Denver, Colorado 80203, United States

FINAL TERMS

By placing an order with Manlauren®, you acknowledge and agree to the terms outlined in this Shipping Policy.

Estimated delivery dates may change due to carrier performance, customs procedures, weather, or other circumstances outside our reasonable control.

This policy does not limit any rights available to you under applicable consumer protection laws.